1. General Provisions
1.1 These purchasing rules, along with the documents specified herein, are intended to provide information about UAB "Ulmas" ("Seller") and to outline the terms of sale for the products ("Products") purchased by individuals ("Buyer") from the online store ("Rules").
1.2 These Rules apply to any contract between the Seller and the Buyer for the sale of Products ("Contract"). Before placing any orders for Products in the online store, please carefully read these Rules and ensure that you fully understand them. Please note that before completing an order, the Buyer must agree to these Rules and the Privacy Policy. If this agreement is not given, the order cannot be completed, and the Product cannot be purchased.
1.3 The Buyer is encouraged to print these Rules for future reference.
1.4 These Rules may be changed as per the procedure established in section 6. Each time ordering Products, we recommend reviewing the Rules to ensure the Buyer fully understands the terms for that specific order. These Rules were last updated on May 1, 2019.
1.5 These Rules and any Contracts between the Seller and the Buyer are made only in the Lithuanian language.
2. Information about the Seller
2.1 These Rules apply to the purchase of Products at https://www.ulmas.lt. The Seller is UAB "Ulmas," a Lithuanian company registered and operating in the Republic of Lithuania, with legal entity code 133457541, located at Draugystės g. 12A, Kaunas. Information about the Seller is stored and maintained in the Legal Entities Register, managed by the State Enterprise Centre of Registers. The Seller’s VAT payer code is LT334575410.
2.2 More information about the Seller is provided in the "About Us" section.
2.3 The Seller’s contact information is provided in the "Contact" section.
3. Products
3.1 The images of Products in the online store are for illustrative purposes. Despite the Seller's efforts to depict the colors of the Products as accurately as possible, the Seller cannot guarantee that the Buyer’s device screen will display the exact colors. The Buyer understands that Products may differ slightly from their images.
3.2 Product packaging may differ from the images shown in the online store.
3.3 Unless otherwise specified, all Products offered in the online store are available. In case the ordered Products are out of stock, the Buyer will be immediately notified by email or other means, and the order will be canceled.
4. Personal Data Processing
The Seller processes the Buyer’s personal data according to the Privacy Policy. Since the Privacy Policy contains important provisions of these Rules, it is recommended that the Buyer read them carefully and ensure they understand and accept all of its terms.
5. Conclusion of the Purchase Agreement
5.1 Buyers eligible to purchase Products in this online store include:
(a) Individuals who are 18 years or older;
(b) Legal entities.
5.2 By confirming these Rules, the individual confirms that they have the right to purchase Products in this online store.
5.3 The Seller’s ordering procedure allows the Buyer to verify and correct mistakes before placing the final order. It is recommended that the Buyer carefully read and check their order at each stage of the ordering process.
5.4 The Contract between the Buyer and Seller is considered concluded once the Buyer, having created a shopping cart in the online store, provided their name, surname (in Latin characters), contact phone number, and delivery address, selected a payment method, and agreed to these Rules by clicking the "SEND ORDER" button.
5.5 After placing the order, the Buyer will receive an email confirming the receipt of the order.
5.6 Once the order is prepared, the Seller confirms the order by sending the Buyer an email or SMS message confirming that the Products have been dispatched to the Buyer or are ready for pickup from the store (depending on the chosen delivery method).
5.7 Each Contract between the Buyer and the Seller (order) is registered and stored in the online store's database.
5.8 By entering into a Contract, the Buyer agrees that an electronic VAT invoice with the purchase details will be sent to the email address provided during the purchase. The invoice will be sent within 6 (six) working days after the Buyer receives the Products or the Seller hands over the Products to the courier (if the Products are delivered by courier services). It is important to note that the VAT invoice is issued on the day the Products are handed over to the courier or the day the Products are picked up (depending on which delivery method was selected and which supplier is delivering the Products in this specific case).
5.9 If the Seller is unable to sell the Goods, for example, because the Goods are out of stock, are no longer available for sale, or due to a pricing error in the online store, as specified in section 9.5 of these Terms, the Seller will inform the Buyer by email or other means, and the order will not be processed. If the Buyer has already paid for the Goods, the Seller will refund the amount paid within 14 calendar days.
6. Right to Amend the Terms
6.1 The Seller reserves the right to amend these Terms, including but not limited to:
(a) changes in payment conditions;
(b) changes in applicable legal regulations.
6.2 Each time Goods are ordered, the version of the Terms in effect at the time of concluding the Contract between the Seller and the Buyer shall apply.
6.3 Whenever the Terms are changed under this section, the Seller will notify the Buyer and indicate that the Terms have been amended, with the date of the amendment specified in section 1.4 of these Terms.
7. Contract Cancellation and Refund
7.1 The Buyer has the right to cancel the Contract without stating a reason within the period specified in section 7.3 of these Terms. This means that if the Buyer changes their mind or for any other reason decides to return the Goods within that period, they have the right to notify the Seller of their decision, cancel the Contract, return the Goods to the Seller, and receive a refund.
7.2 The right of withdrawal does not apply to Contracts for:
(a) Goods made to the Buyer's specifications, which are not pre-made and are manufactured based on the Buyer's personal choice or instructions, or Goods that are clearly tailored to the Buyer's personal needs;
(b) perishable Goods or Goods with a short shelf life;
(c) sealed Goods that were unsealed after delivery and cannot be returned for health protection or hygiene reasons;
(d) Goods that, after delivery, have been inseparably mixed with other items due to their nature;
(e) factory-packaged Goods that have been unsealed after delivery.
7.3 The Buyer’s right to cancel the Contract begins on the day the Contract is concluded, as defined in section 5 of the Terms. The Buyer has the right to cancel the Contract within 14 (fourteen) days from the date the Goods are handed over to them and return the Goods to the Seller for a refund.
7.4 If the Buyer wishes to cancel the Agreement, they must send the Seller a completed sample Agreement withdrawal form or provide a clear statement indicating the decision to withdraw from the Agreement. Upon receiving the Buyer's notification, the Seller will immediately send confirmation of receipt.
7.5 The goods must be returned to UAB "Ulmas" stores, considering the exceptions outlined in the "Returns and Warranty" section.
7.6 If the Buyer cancels the Agreement, all payments made for the Goods, including delivery costs, will be refunded. Upon receiving the Goods and assessing their quality, the Seller will refund the amount paid for the Goods no later than within 14 (fourteen) days from the receipt of the written notice of Agreement withdrawal, subject to the provisions of Clause 7.13 of the Rules. If only part of the Goods is returned, the delivery costs will be refunded only if the remaining Goods from the same order would have had a lower shipping fee than the original order. The refund will be equivalent to the difference in delivery fees. The current shipping rates are available in the "Shipping Information" section. If the Goods are returned due to quality defects, the provisions of Clause 7.11 of these Rules apply.
7.7 The Buyer may exercise the right to return the Goods only if the return deadline has not been missed and if the Goods can be returned to their original condition and resold at full or discounted price.
7.8 The returned Goods must be undamaged, retain their commercial appearance (labels, protective films, etc.), and remain unused. All returned Goods must have authentic labels, protective packaging, and the same accessories as when sold. The Goods must be returned in their original, intact packaging (with instructions and a warranty card, if applicable) in the same composition as purchased by the Buyer. Any gifts received with the Goods must also be returned.
7.9 The Buyer is responsible for any depreciation in the value of the Goods (including but not limited to cases specified in Clause 7.8) resulting from actions not necessary to determine the nature, characteristics, and functioning of the Goods. The Seller has the right to unilaterally reduce the refunded amount in proportion to the depreciation.
7.10 When returning the Goods, it is necessary to provide the VAT invoice (or its number) and the order number.
7.11 If the Buyer returns the Goods due to quality defects under this Section 7, the Seller undertakes to fully refund the amount paid for the defective Goods and compensate the delivery costs, considering Clause 7.6 regarding partial returns.
7.12 Normally, the Seller transfers the refund to the Buyer's specified bank account in any bank operating in the Republic of Lithuania.
7.13 The Seller has the right to withhold the refund until the Goods are returned and checked for compliance with Clauses 7.7 and 7.8.
7.14 If the Goods were delivered to the Buyer before the Agreement cancellation:
(a) The Buyer must immediately return the Goods to the Seller.
(b) Except for cases related to defective Goods as per Clause 7.11, the Buyer is responsible for covering the return shipping costs.
(c) The Buyer must properly store the Goods until they are returned.
7.15 The Buyer retains all rights arising from the sale of defective Goods, as stipulated by Lithuanian laws. The return policies outlined in this section or elsewhere do not affect these rights.
8. Delivery
8.1 The total order amount for delivered Goods must not be lower than the minimum order value, which is specified in the "Shipping Information" section.
Home Delivery
8.2 The Goods are delivered at the Buyer's expense by a transport company, except in specific cases where the Seller covers the shipping costs.
8.3 The Buyer must provide the exact delivery address when selecting home delivery. The exact delivery price depends on the weight, dimensions, and price of the ordered Goods. The current delivery costs are provided in the "Shipping Information" section.
8.4 The order is fulfilled by the estimated delivery date stated in Clause 5.6, unless there are unforeseen circumstances beyond the Seller’s control.
8.5 Goods are usually delivered within Lithuania, including the Curonian Spit (subject to an additional fee as specified in "Shipping Information").
8.6 Delivery is considered completed once the Goods arrive at the address provided by the Buyer.
8.7 Ownership of the Goods transfers to the Buyer upon receipt from the courier.
8.8 The Buyer (or their representative) must inspect the packaging together with the courier upon delivery.
8.9 If the package is damaged, the Buyer may refuse the shipment and complete a damage report with the courier.
8.10 If the Buyer signs for the package without objections, it is assumed that the Goods were delivered intact unless proven otherwise.
8.11 If the Goods are delivered to the provided address but not personally received by the Buyer, the delivery is still considered completed. If the order is not received on the expected date, the Buyer must notify the Seller immediately.
8.12 If another person is receiving the order, the Buyer must provide their details in the order form.
8.13 A valid identity document is required upon receipt. If the Buyer cannot collect the Goods, they cannot later dispute an incorrect recipient.
8.14 The Buyer has 14 days from delivery to check the package for defects and report them.
Store Pickup
8.15 Orders can be collected for free at UAB "Ulmas" stores unless otherwise stated.
8.16 Once the order is ready, the Buyer will be notified via email or SMS.
8.17 Typical pickup preparation times are listed in "Shipping Information."
8.18 Orders must be picked up within 7 days if prepaid and 5 days if paid upon collection. Otherwise, the order is canceled.
8.19 Ownership transfers to the Buyer upon collection.
8.20 To collect the order, the Buyer must provide the order number and an identity document.
8.21 Only the Buyer can collect the order unless another recipient is specified during checkout. A power of attorney may be required for business purchases.
8.22 The list of pickup locations is available in "Shipping Information."
8.23 The Buyer must check the Goods upon pickup for defects, and they may refuse the order if any issues are found.
8.24 Defective Goods that were not visibly damaged during pickup can be returned to the same store.
8.25 Additional shipping details are available in "Shipping Information."
9. Product Prices and Delivery Costs
9.1 The prices of the products will be those indicated on the online store. The Seller makes every reasonable effort to ensure that the prices of the products at the time when the Buyer places the order are correct. If the Seller notices any discrepancies in the prices of the products, section 9.5 of these Terms and Conditions applies.
9.2 Product prices may change; however, such changes will not affect already concluded Contracts.
9.3 Product prices are provided including VAT (where applicable), at the rate applicable at the time in the Republic of Lithuania. In case the VAT rate changes between the order date and the delivery date, the price may change according to the VAT rate change, unless the Buyer has already fully paid for the products before the VAT rate change comes into effect. The Seller will inform the Buyer about this price change in writing and give the Buyer the opportunity to purchase the product at the adjusted price according to the new VAT rate or cancel the order. The order will not be processed until the Seller receives a response from the Buyer. If the Seller is unable to contact the Buyer through the provided contact details, the order will be considered canceled, and the Buyer will be informed in writing.
9.4 The prices of the products do not include the order preparation and delivery costs. The delivery costs indicated in the online store may change. The current delivery costs can be found in the "Delivery Information" section.
9.5 Given that the Seller’s online store offers a wide range of products, despite all reasonable efforts by the Seller, there is a possibility that some products may be displayed with incorrect prices. In such a case, if the Seller identifies that the displayed product price is incorrect, the Seller will inform the Buyer about it in writing and give the Buyer the option to purchase the product at the correct price or cancel the order. The order will not be processed until the Seller receives a response from the Buyer. If the Seller cannot contact the Buyer using the provided contact details, the order will be considered canceled, and the Buyer will be informed in writing. It is important to note that if the price discrepancy is obvious and the Buyer could reasonably have recognized such incorrect pricing, the Seller is not obliged to sell the product to the Buyer at the incorrect (lower) price.
10. Payment
10.1 The Buyer can pay for the products by: (a) Bank transfer; (b) Cash or bank card; (c) Credit or debit card.
10.2 Legal entities are also given the opportunity to pay by bank transfer to the Seller's account, as indicated in the pre-invoice with VAT provided to the Buyer, mentioning the order number in the payment details.
10.3 If the Buyer chooses the payment method in section 10.1(a), the Buyer must confirm the bank payment within 96 (ninety-six) hours of pressing the "SEND ORDER" button. If the payment is not confirmed within this time frame, the Seller has the right to consider that the Buyer has refused to enter into the Agreement and cancel the order.
10.4 The selected products will be reserved in the Seller's system and the Seller will begin processing the order: (a) When the Seller receives notification from the Buyer’s bank about the payment for the selected products – for cases under sections 10.1(a) and 10.2; (b) Immediately, after the order is completed, as provided in section 5 – for cases under section 10.1(b).
10.5 When paying for products using the method specified in section 10.1(b), and the products are delivered to the Buyer’s home, a courier administration fee will apply.
10.6 For more detailed information related to payments, please contact us via email at [email protected].
11. Buyer’s Obligations
11.1 The Buyer agrees to provide only correct and complete data in the registration form. If the data in the registration form changes, the Buyer must update it without delay.
11.2 The Buyer agrees to use the online store in good faith and correctly, without harming its operation or stable functioning. If the Buyer fails to meet this obligation, the Seller has the right to restrict or suspend (terminate) the Buyer’s access to the online store without prior warning and is not liable for any resulting losses to the Buyer.
11.3 The Buyer must pay for the ordered Goods and accept them according to the procedure established by these Rules.
11.4 Notwithstanding the obligations set forth in other sections of these Rules, the Buyer agrees to inspect the Goods before using them (including their assembly, installation, etc.) and ensure that the received Goods are the ones the Buyer ordered.
11.5 The Buyer must comply with other requirements set forth in these Rules and the legal acts of the Republic of Lithuania.
12. Manufacturer’s Warranty
12.1 Certain Goods sold by the Seller come with a manufacturer’s warranty. Information about it and applicable conditions are provided in the manufacturer’s warranty attached to the Goods.
12.2 The manufacturer’s warranty supplements the Buyer’s rights related to defective Goods.
13. Seller’s Obligations
13.1 The Seller agrees to: (a) Make efforts to provide conditions for the Buyer to properly use the services provided by the online store; (b) Respect the Buyer’s privacy and process the Buyer’s personal data only in accordance with these Rules, the Privacy Policy, and the legal acts of the Republic of Lithuania.
13.2 The Seller agrees to comply with all the requirements specified in these Rules.
14. Product Quality
14.1 The Seller guarantees the quality of the Goods (legal quality guarantee). The Seller provides a specific duration of quality guarantee for different types of Goods, with the exact term and other conditions specified in the descriptions of such Goods.
14.2 Defects in the Goods are removed, and defective Goods are replaced or returned in accordance with the procedure set forth in these Rules and taking into account the applicable legal acts of the Republic of Lithuania.
14.3 If the delivered Goods do not meet quality requirements, the Buyer can contact the nearest UAB “Ulmas” store’s sales department (addresses can be found here), submitting the Goods together with the VAT invoice or, if no VAT invoice is issued, another document confirming the purchase of the Goods from the Seller.
14.4 The Buyer wishing to file a complaint about defective or incomplete Goods can do so by emailing [email protected].
14.5 When submitting a complaint, the Buyer must attach the VAT invoice (its number) and provide the following information: (a) The order number of the Goods; (b) A photo of the Goods, a photo of the defective area (if it is a mechanical damage and can be photographed); (c) A photo of the product packaging; (d) A description of the defect, damage, or missing part of the Goods.
14.6 When submitting a complaint, the Buyer must specify how they would like the complaint to be resolved: (a) The Seller should eliminate the defect free of charge within a reasonable time, if the defect can be removed; (b) A corresponding reduction in the purchase price; (c) Replacement of the Goods with an equivalent product of satisfactory quality, except in cases where the defects are minor or were caused by the Buyer’s fault; (d) A refund of the purchase price and the cancellation of the contract if the defective Goods are a material breach of the order.
14.7 The response to the complaint will be provided within 14 (fourteen) days after the complaint is received.
15. Liability
15.1 The Buyer is responsible for actions performed while using the online store, including, but not limited to, the accuracy of the data provided in the registration form. The Buyer assumes responsibility for the consequences arising from the incorrectness or inaccuracy of the data provided in the registration form.
15.2 Upon registering in the online store, the Buyer is responsible for safeguarding their login details and/or transmitting them to third parties. If third parties use the online store services by logging in with the Buyer’s login credentials, the Seller considers such individuals as Buyers, and the Buyer is responsible for all actions performed by these third parties within the online store.
15.3 The Seller is relieved of any responsibility, to the extent permitted by applicable legal acts, in cases where losses arise because the Buyer, despite the Seller’s recommendations and their obligations, failed to familiarize themselves with these Rules, the Privacy Policy, and other documents specified in these Rules, even though they had the opportunity to do so.
15.4 In accordance with Article 8, Section 3 of the Electronic Signature Act of the Republic of Lithuania, the Buyer and the Seller agree that the Buyer’s actions in the online store confirmed by login data (recognition code) have the legal effect of an electronic signature as provided for in Section 1 of Article 8 of the Electronic Signature Act (i.e., it has the same legal effect as a handwritten signature and is admissible as evidence in court). The Buyer must keep their login details secure and not disclose them, ensuring they are known only to themselves and used solely by the Buyer. If there is any suspicion that the login details were discovered by another person, the Buyer must immediately inform the Seller and report any breach or disclosure of login details.
15.5 The parties are liable for any breach of the Agreement made through the online store according to the legal acts of the Republic of Lithuania.
15.6 If the Seller violates the provisions of these Rules, they are responsible for the damage or loss suffered by the Buyer, which is a foreseeable consequence of such a breach of these Rules. Damage or loss is considered foreseeable if it is an obvious consequence of the Seller’s breach or if both the Seller and the Buyer understood it when entering into the Agreement.
15.7 The Seller is not responsible for the information provided on other companies’ websites, even if the Buyer accesses these websites through links from the Seller’s online store.
16. Events Beyond the Seller’s Control
16.1 The Seller will not be responsible for the non-performance or delayed performance of the Agreement or any obligations under the Agreement if such non-performance or delay is caused by events beyond the Seller’s control, as defined in Section 16.2 of these Rules.
16.2 A Seller’s event beyond their control means any action or event that the Seller cannot reasonably control.
16.3 In the event of an event beyond the Seller’s control, which affects the proper performance of the Seller’s obligations under the Agreement: (a) The Seller will immediately inform the Buyer; and (b) The performance of the Seller’s obligations under the Agreement will be suspended, and the term for fulfilling the obligations will be extended by the duration of the event beyond the Seller’s control. If such events affect the delivery of Goods to the Buyer, the Seller will agree on a new delivery date after the event beyond their control has concluded.
17. Sending Information
17.1 The term “in writing” used in these Rules includes emails.
17.2 If the Buyer needs to contact the Seller in writing, or if the Buyer is required to contact the Seller in writing according to these Rules, the Buyer can send an email to [email protected] or send a letter to UAB “Ulmas,” Draugystės g. 12A, LT-51260 Kaunas. The Seller will confirm receipt of the message in writing (usually via email). The procedure for the Buyer to cancel the Agreement is outlined in Section 7 of these Rules.
17.3 The Seller will send all notifications to the Buyer’s registered email address.
18. Other Provisions
18.1 Any Agreement between the Seller and the Buyer is governed by these Rules along with the documents explicitly referenced therein. Any deviations from these Rules are valid only if formalized in writing.
18.2 The Buyer, in accordance with the legal acts of the Republic of Lithuania, has certain rights related to defective Goods. No provision of these Rules should be interpreted as limiting or restricting the exercise of such rights.
18.3 The Seller has the right to assign their rights and obligations under the Agreement to a third party or parties, but such assignment will not affect the Buyer’s rights and the Seller’s obligations under these Rules. The Seller will inform the Buyer about the assignment by providing information about it in the online store.
18.4 The Buyer may not assign or transfer all or part of the rights and obligations arising from these Rules to a third party or parties without the Seller’s written consent.
18.5 If any provision of these Rules is found to be illegal, invalid, or unenforceable by a court, the other provisions of these Rules will remain valid and enforceable in full. Any provision of these Rules deemed illegal, invalid, or unenforceable in part or to a certain extent will remain in effect to the extent it is not considered illegal, invalid, or unenforceable.
18.6 If these Rules do not specify otherwise, any delay by the Seller in exercising a right under this Agreement does not mean that the Buyer is released from the obligation to perform or that the right is waived. Similarly, the partial or separate performance of any obligation or exercise of any right does not mean that the obligation must not be performed or the right cannot be exercised in the future.
18.7 These Rules and the relationships between the parties under these Rules (including the formation, validity, invalidity, performance, and termination of the Agreement) are governed by the laws of the Republic of Lithuania and interpreted in accordance with the laws of the Republic of Lithuania.
18.8 Any dispute, disagreement, or claim arising from or related to these Rules, their violation, termination, or validity, will be resolved definitively in accordance with the legal acts of the Republic of Lithuania.
18.9 The Buyer may submit requests or complaints regarding the Goods purchased from the Seller’s online store through the European Consumer Dispute Resolution Platform at https://ec.europa.eu/odr/.
18.10 Consumer disputes are resolved out of court by the State Consumer Rights Protection Authority, located at Vilniaus g. 25, LT-01402 Vilnius, www.vvtat.lt.
